What Is Responsible Gambling?
Responsible gambling means creating an environment where players
enjoy the thrill of the lottery while staying in control. At
LottoNova, we champion smart play — where fun, fairness, and
informed choices come first.
We work alongside the wider community, industry regulators, and
our players to minimise gambling-related harm and build a
culture of care.
What Is Problem Gambling?
Problem gambling occurs when someone finds it hard to manage the
time or money they spend on gambling, which may impact their
wellbeing or relationships.
While most Australians play for fun, we recognise that for some,
gambling can become a source of harm. If you or someone you know
is struggling, we urge you to seek help — confidential and free
support is always available.
Support Services You Can Trust
📞 Gambling Help – 24/7 assistance at 1800 858 858 or
www.gamblinghelponline.org.au
🧭 Find services specific to your location:
Services in Your State or Territory
Tools for Safer Play at LottoNova
Self-Check Tools
Want to evaluate your gambling habits? Try:
- Gambling Calculator
- Self-Assessment Quiz
Set Your Personal Spend Limits
Stay in control by setting weekly spend caps:
- Log into your LottoNova account
- Go to My Account → Spend Limits
- Set or update your budget
⏱ Note: Increasing limits may trigger a mandatory delay period.
💬 Need assistance? Contact us at support@novaexcitementwins.com. or
call +61 052 824 942
Take a Break – Self-Exclusion
You can self-exclude from LottoNova for 12 months or longer.
What happens:
- Your unplayed tickets are cancelled
- Unused funds will be refunded (after ID verification)
- You’ll receive written confirmation
To request exclusion, email our support team. You may request reactivation after the exclusion period ends.
Marketing Opt-Out
Prefer not to receive promotional messages? You can opt out at
any time by contacting our support team. If you’re
self-excluded, we’ll automatically remove you from all marketing
lists.
Game Transparency
We believe in informed play. All game rules, draw details, and
odds are clearly listed before purchase.
🔍 Visit our Help Centre for details on odds and gameplay.
Age Verification & Underage Protection
Lottery entries on LottoNova are only available to individuals
18 years or older.
🔐 To help protect minors:
- ID verification is required to access full account features
- No prizes can be withdrawn without verified ID
- Suspicious accounts may be locked
👨👩👧👦 Tips for parents and guardians:
- Avoid saving passwords on shared devices
- Log out after each session
- Enable parental controls to block gambling content
- Educate children on the risks of underage gambling
More info: Underage Gambling Resources
Our Legal & Compliance Standards
LottoNova adheres to all applicable Australian state and territory laws, and we operate under approved responsible gambling frameworks including:
- The Lott’s Code of Practice
- ACT, QLD, SA, TAS, NT guidelines
- AML/CTF regulations
📘 Learn more at:
- The Lott – Responsible Gambling
Enjoy the Game, Stay in Control
At LottoNova, your safety comes first. We encourage all players
to:
✅ Set personal limits
✅ Stay aware of your spending
✅ Reach out if you need support
🎯 Play smart. Play safe. Play with LottoNova.